Micah requires all applicants take a paper-and-pencil test to assess their intellectual curiosity and motivation in a particular field. Micah is giving his applicants a(n) ______ test.
A. genetic
B. skills
C. interest
D. cognitive ability
C. interest
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The amount of output produced when the unemployment rate equals the natural rate of employment in an economy is called ________ output.
A. natural B. aggregate C. full-employment D. long-run
________ refer(s) to the law that governments enact to regulate industries, businesses, and professionals.
A. Municipal codes B. Stare decisis C. Codified statutes D. Administrative law
Answer the following statements true (T) or false (F)
1. Seeing other guests enjoying their meals enhances a guest’s dining experience since happiness and satisfaction are contagious. 2. An information-rich environment is preferable when guests need to make many decisions. 3. Every aspect of the service environment should be managed; nothing should be left to chance. 4. One way to help guests cope with information overload is to use cues like smells or sounds that recall memories for them to respond appropriately to a service setting.
Which of the following is a decision process people and businesses use to manage systems to achieve an objective?
A) SWOT analysis B) business planning C) ROMI D) the balanced scorecard E) the BCG matrix