Patricia, a secretary at a law firm, had a comfortable job with fixed working hours. Suddenly, her boss informed her that starting next week, she would be required to work extra hours. He said that the firm had received many new clients; therefore, the workload had increased. Taken aback by the unanticipated change, Patricia refused to comply with her boss's wishes. Patricia resisted the change because
A. she had sufficient time to think about the change and prepare for it.
B. the change was unexpected and took her by surprise.
C. the timing of the change was wrong from the company's perspective.
D. her current job already had variable working hours.
E. she had expected it.
Answer: B
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