Which of the following terms refers to behaviors of individuals that make a positive overall contribution to the organization?
A. Organizational commitment
B. Organizational citizenship
C. Affective commitment
D. Normative commitment
E. Subjective responsibility
Answer: B
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As a market follower strategy, the ________ duplicates the leader's product and packages and sells it on the black market or through disreputable dealers
A) innovator B) cloner C) imitator D) adapter E) counterfeiter
Sharod witnesses a coworker accepting a particularly lavish lunch at the expense of a client, which is a code of conduct violation. Which of the following conditions would make Sharod the most likely to report the violation to superiors?
a. Sharod knows this person has never been warned before for ethics violations. b. Sharod knows that most of his coworkers are not aware of the specific provisions of the code. c. Sharod knows that many coworkers would retaliate against him for reporting violations. d. Sharod knows most of his coworkers disapprove of this kind of violation.
A purchase based on the result of an objective review of available information is based on a(n):
A) product buying motive B) patronage buying motive C) rational buying motive D) emotional buying motive E) stable buying motive
A retailer requires a merchandise management organization in which sales personnel are closely supervised. An appropriate organization focuses on _____
a. merchandising b. separate buying and selling functions and staff c. a centralized buying organization d. a decentralized buying organization