Goodwill messages are important to personalizing and strengthening the workplace. (1 ) Identify and explain the five Ss that apply when writing them and (2 ) give three types of goodwill messages and describe two scenarios for each where it would be appropriate to send that type of message
The five Ss dictate that goodwill messages should be:
Selfless: Be sure to focus the message solely on the receiver, not on the sender.
Specific: Personalize the message by mentioning specific incidents or characteristics of the receiver.
Sincere: Let your words show genuine feelings. Use conversational language in your written message. Avoid pretentious, formal, or flowery language.
Spontaneous: Keep the message fresh and enthusiastic. Avoid canned phrases. Strive for directness and naturalness, not creative brilliance.
Short: Although goodwill messages can be as long as needed, try to accomplish your purpose in only a few sentences.
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Types of goodwill messages include those expressing thanks, recognition, and sympathy. Scenarios for each include the following:
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A thank-you note can be written to thank someone for
giving you a gift.
treating you to lunch or dinner.
hosting a party or other event.
helping you on a project.
doing a great job.
A congratulations note can be written to recognize someone for
getting married.
having a baby.
graduating from college.
retiring.
landing a big account.
getting a promotion.
completing a successful project.
A sympathy note can be written when
a coworker's spouse or other loved one dies.
a coworker becomes ill or injured.
a coworker dies (message sent to family).
a coworker has a loved one who is ill or injured.
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Some writers choose not to use numbering systems, using a system of ______________ instead
a. accountability b. headings c. naming d. recognition
It is easy to identify a person's motives because they are clearly reflected in that person’s behavior.?
Indicate whether the statement is true or false
Arthur made a bid at an auction by calling out the amount of $250. The auctioneer acknowledged Arthur's bid. There were no higher bids, and before the fall of the auctioneer's hammer, Arthur announced that he was withdrawing the bid. The auctioneer said that it was too late for Arthur to withdraw his bid, because the bid had already been acknowledged. What is the result?
A) Arthur's bid is an ordinary offer that can be revoked. B) Arthur's bid is firm and cannot be withdrawn. C) Since the auctioneer had in fact acknowledged Arthur's bid, the bid became an option exercisable at the election of the seller. D) Since the auctioneer had in fact acknowledged Arthur's bid, a contract had been formed by way of offer and acceptance; accordingly, Arthur's subsequent attempt to withdraw his bid was ineffective.
Death, total disability, permanent partial disability, temporary partial disability, and medical expenses are all:
a. categories of torts b. categories of benefits of workers' compensation c. categories of employer crimes d. categories of things employers are not liable for in most states e. categories of things employees may sue for