Briefly explain why even an entry-level user support staff member needs to know something about support management's perspectives.
What will be an ideal response?
From the moment you decide that you want to pursue a help desk or user support position, you should be aware of the support management's perspectives. Every decision a help desk manager makes affects the people who work there. Conversely, the more support staff members know about their manager's concerns and priorities, the better equipped they will be to understand the need for certain task assignments and to focus their efforts on completing them. Knowing the big picture enables support staff to improve client satisfaction and help the support team succeed. A managerial perspective also helps prepare entry-level staff to advance into positions with more responsibilities and higher salaries.
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a. s.trim(s) b. trim(s) c. String.trim(s) d. s.trim()
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A. TLS B. TKIP C. EAP D. PEAP
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A. encrypts only the message B. encrypts only the key C. encrypts the key and the message D. encrypts the DHE key only