A hotel and resort company launched a new employee program that includes intensive training in different service encounter scenarios
This training program is most likely designed to lessen the problems related to the ________ characteristic of services.
A) perishability
B) intangibility
C) creativity
D) inseparability
E) personalization
D
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An example of Nonaka’s (2001) explicit-tacit knowledge creation could be a manager losing patience with a graduate trainee, who is overwhelmed by his new job, yet the manager was just like the graduate trainee when she started 12 months ago – she forgets that the knowledge she has now was not always there. Nonaka refers to this process as ________________.
a. Socialization b. Internalization c. Articulation d. Combination
When two groups have different access to information, there is then SYMMETRIC information for these two groups
Indicate whether the statement is true or false
Discuss how an employee's level of self-esteem affects their actions and needs at the workplace
What will be an ideal response?
Server utilization is the:
a. amount of time a typical server is busy b. fraction of time a typical server is busy c. number of servers being used in a system d. number of times a server is used in a system