A typical service desk supervisor ____.
A. works closely with senior service desk management on the service desk's budget
B. focuses on long-term service desk goals
C. oversees day-to-day operation of the service desk
D. establishes the service desk mission
Answer: C
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Which of the following is good advice for encouraging employees to blow the whistle internally?
A. investigate all reports B. create anti-retaliation policies C. concentrate on the wrongdoing, not the whistleblower D. all of these
Which of the following is true about effectual entrepreneurs?
a. They focus on creating a future rather than predicting it b.Theyfind markets ratherthan make them, c. They do not accept failure d. They rely on the initiative of stakeholders to fulfill their visionof the future
what Suggestions for prior preparation by students
What will be an ideal response?
?Amazon's pricing, service, and continuing investment in improving its website with additional product offerings give it a(n) ____ over many other retailers.
A. ?organizational opportunity advantage B. ?strategic window C. ?market requirement D. ?market opportunity E. ?competitive advantage