When implementing quality assurance-specific criteria, measurements are developed for three criteria: structural, process, and outcome. How is this method of assessment different from previous methods?
a. It is objective
b. It is specific
c. It is subjective
d. It is generalized
ANS: A
In the past, measurements of quality in an agency, the care delivered, and the staff were all subjective. The quality assurance--specific criteria measurements are objective.
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