What is TRUE about the service consultant’s role in helping the service facility obtain future sales?
A. How past customer’s problems are handled does not influence future sales
B. Promoting the service facility, its technicians, and its equipment will not improve sales
C. An attitude that is positive about whether the service facility can fix the vehicle is
required
D. Point of sale information placed at the service consultant desk is all that is needed to
market the service facility
C. An attitude that is positive about whether the service facility can fix the vehicle is
required
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