How does the concept of tone play in the successful management of conversations?
What will be an ideal response?
Tone is the nonverbal aspect of the conversation and it includes "intonation, facial expressions, conscious and unconscious body language." It is important to strike a neutral tone when having a stressful conversation, especially if it is about bad news. Taking a gloating or an aggressive tone will not only interfere with the other person's comprehension during a difficult conversation, it will also likely lead to an escalated conversation that is even more difficult. In addition, people are very sensitive to tone and a negative tone along with bad news will likely increase their motivation for revenge in the future.
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When Juan violated his company's Internet policy, he was immediately fired. This is an example of
A. punishment. B. negative reinforcement. C. extinction. D. operant conditioning. E. self-reinforcement.
Quince, Inc. uses a process costing system. It prepares a production cost report for each processing department. How will the managers of Quince use these production cost reports to prepare the balance sheet at the end of an accounting period?
A) to determine the amount of current liabilities of the period B) to determine the balance of inventory accounts C) to determine the cost of goods sold during the period D) to determine the amount of revenues generated during the period
Data that have been collected for some other purpose than to answer the question at hand are called ________
A) primary data B) secondary data C) mined data D) experimental data E) ethnographic data
When a relationship between one independent variable and one dependent variable is analyzed, the regression is referred to as ____________________
Fill in the blank(s) with correct word