When a customer enters John Robert's Spa, which has a reputation for extraordinary service, some of the ________ expected of employees are, "greet the client enthusiastically within 8 to 10 seconds," "confirm the client's appointment," and "offer to provide a refreshment."
A. General requirements
B. Attitudes
C. Abstract requirements
D. Value dimensions
E. Specific behaviors and actions
Answer: E
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Cost of goods sold increased $200,000 and 22% from the previous year. What type of analysis was performed?
a. Vertical b. Horizontal c. Normal d. Absolute
Sivret Corporation uses a job-order costing system with a single plantwide predetermined overhead rate based on machine-hours. The company based its predetermined overhead rate for the current year on the following data:Total machine-hours80,000Total fixed manufacturing overhead cost$ 624,000Variable manufacturing overhead per machine-hour$ 3.10Â Recently, Job M598 was completed with the following characteristics:Number of units in the job60Total machine-hours300Direct materials$ 645Direct labor cost$ 9,000If the company marks up its unit product costs by 40% then the selling price for a unit in Job M598 is closest to:
A. $86.10 B. $301.35 C. $225.05 D. $321.35
Tony, a Canadian, had never worked in this foreign country before his current assignment. He had been working in the country now for four weeks and was generally happy and engaged. While Tony liked his job and new colleagues he could not get used to the fact that they showed no respect for time. They would show up late for meetings and did not seem to care. Tony is most likely working in ________________.
(a) Germany (b) Mexico (c) The UK (d) The U.S.
The tendency to underestimate the influence of external factors on another’s behavior and to overestimate the influence of internal factors is called the ___________.
Fill in the blank(s) with the appropriate word(s).