According to the Edelman Trust Barometer findings, which organizational action erodes public trust the most?

a. failing to take responsibility for a crisis
b. not revealing all financial information
c. using CSR as a promotional tool
d. engaging in one-way communication


a. failing to take responsibility for a crisis

Communication & Mass Media

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A goal for every person involved in conflict is to try to remain emotionally calm

Indicate whether the statement is true or false.

Communication & Mass Media

___________ is the study of the messages communicated by the eyes

Fill in the blank(s) with correct word.

Communication & Mass Media

Find the value of h given that

What will be an ideal response?

Communication & Mass Media

Tension felt when members disagree about substantive issues is called ________ tension.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media