Ella is serving as receptionist/secretary and paralegal. A client has called to make an appointment with Ella's supervising attorney, George Radcliff. When Ella answered the phone, she used the initial client intake form to get and exchange information with the client. What are Ella's next steps?
What will be an ideal response?
| ? | Schedule an appointment for the caller, logging the same into the office's master calendar |
| ? | Inform the client of the scope of an initial consultation, and if arranged for in advance by the |
| ? | Provide the client with directions to the office, including parking hints and public |
| ? | Remind the client to bring any served legal papers or correspondence received that relate to this |
| ? | Confirm the appointment by any means the client suggests, being careful to "red flag" any |
Criminal Justice
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