In the Yale approach to persuasion, the four elements of the information processing cycle are:

a. trust, goodwill, power and competence.
b. attention, comprehension, acceptance and retention.
c. source, message, medium and receiver.
d. cognition, group dynamics, cognitive dissonance and attribution.


B

Communication & Mass Media

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When performing conflict management, it is important to identify your benefits.

Answer the following statement(s) true (T) or false (F)

Communication & Mass Media

Approximately what percentage of Americans have telephones?

a. About 85 percent b. Slightly over 90 percent c. Nearly 95 percent d. Almost 100 percent

Communication & Mass Media

It is not necessary to analyze and define the problem when trying to come up with a creative solution

Indicate whether this statement is true or false.

Communication & Mass Media

Ramon, an influential and popular union leader, voices his concern over families who are dependent on government grants

Since Ramon is well-liked by various trade unions, his campaign manages to instigate a countrywide protest, resulting in the government conceding. What type of powerdid Ramon use? a. Referent b. Reward c. Legitimate d. Expert

Communication & Mass Media