As stated in the equity theory, people whose situation is comparable to their own are a/an
a. Authority
b. Inequality figure
c. Referent other
d. Designator
c. Referent other
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SERVQUAL analysis ______.
A. uses defect rates in the production process to identify gaps between services customers expected to receive and what they actually receive B. is a method for doing gap analysis C. uses employee absenteeism rates to identify production defects D. is a predictive model applied to how target markets can be serviced
What is a major drawback of probability sampling?
A) It can be time consuming. B) The sample is proportionate to the population. C) The most difficult population from which to obtain information is chosen. D) Everyone has an equal chance of selection. E) Marketers must rely on the judgment of the researcher in respondent selection.
You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?
A) Interrupt your supervisor frequently to comment on his or her suggestions so that you don't miss giving feedback on anything. B) To avoid any type of confrontation with your supervisor, agree with all comments made. C) Try to deflect blame for anything negative said to others in your department. D) Ask for clarification of comments when necessary.
The ______________ view suggests that heredity and the environment interact to influence the development of individual differences.
a. Interactionist b. Differential c. Instrumental values d. Terminal values