Is a "sin of service" defined by Albrecht as treating customers with a disdainful attitude that implies you are more knowledgeable and essentially better than the customer
A) ?Robotism
B) ?Rule Book
C) ?Condescension
D) ?Runaround
C
You might also like to view...
_________________is an organization in which people deeply care about each other fosters strong allegiances and a powerful sense of togetherness.
A) Trust B) Emotional bonding C) Pride in one’s work D) Values atmosphere
The typical pattern of dates is which of the following as pertains to the referral system?
A. There is no fixed pattern. B. Referral -> Review -> Target C. Referral -> Target -> Review D. Referral -> Review -> Pre-Target -> Target
Summarizing is the same as _____ but generally covers more information
A) ?hypothesizing B) ?motivating C) ?listening D) ?reflecting
The Social Security system in this country:
A. Was not designed to be the main source of income for older people. B. Sufficiently provides older people with a comfortable standard of living. C. Provides recipients with payments that are generally above the poverty level. D. Is unlikely to continue to exist.