A rural hospital has been at capacity for the past 3 months. The CNO (chief nurse officer) has heard numerous complaints from the nursing staff. Most of the complaints are issues related to other nursing departments and are minor
The CNO realizes: 1. The nursing staff are inefficient in managing the client load.
2. This is a typical reaction amongst nursing departments.
3. The nursing staff is stressed due to a sustained, increased workload.
4. The nurses are ready to unionize.
3
Explanation: 1. Stress can result from job-related factors, such as task overload, conflicting tasks, inability to
do the tasks assigned because of a lack of preparation/experience, and insufficient information
regarding the assignment. The nursing staff?s efficiency is not in question. The staff are
complaining about other departments and the CNO believes the complaints are minor.
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