A hospital is using the FOCUS methodology to exam issues related to quality improvement. If, during the step of clarifying, it is determined that resources are not in one service alone, which of the following approaches would be best?
a. Ignore the issue
b. Send ideas to the Quality Management department
c. Continue to the next step of the process
d. Ask a group of nurses and physicians to determine why this is occurring
B
If, during the step of clarifying, it is determined that resources are not in one service alone, the best
approach would be to send ideas to the Quality Management department. The issue should be
addressed before continuing with the steps in the FOCUS process.
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