Offering choices to the customer is a strategy for:
A. Managing customer expectations
B. Improving customer education
C. Managing service promises
D. Managing horizontal communications
E. Avoiding the perception of service inconsistency
Answer: A
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The process of comparing actual information about input costs and usage to standards is:
a. standard costing b. process costing c. variance analysis d. Activity-based costing
Which of the following pioneers of the digital revolution developed URL, http, and HTML, thus paving the way for the World Wide Web?
A) Robert Noyce and Jack Kilby B) Vincent Atanasoff and Clifford Berry C) Vint Serf and Bob Kahn D) Steve Jobs and Steve Wozniak E) Tim Berners-Lee
A form of convenience sampling in which the population elements are selected based on the researcher's discretion is called ________
A) quota sampling B) snowball sampling C) judgmental sampling D) sampling E) simple random sampling
Authentic tactics require parties to
A. share only the information that is relevant to the issue at hand. B. say "yes" when they mean "no." C. use language that describes reality. D. reposition their endorsement or support for the sake of acceptance.