Which of the following would be most effective if you want a store to grant your request to return an item when this is against their company policy?
A) Use direct organization to compose your message.
B) Get right to the point and refuse to do business with them if they do not comply.
C) Consider it as a routine request that does not require persuasive techniques .
D) Start spreading negative comments about the store and hope that they hear about it.
E) Explain why the policy should be waived in your case.
Answer: E
Explanation: E) If you want a merchant to make an exception for you, you need to persuade them that the policy should not apply in your situation, or that it is in the seller's best interest to fulfill your request.
You might also like to view...
During which stage of the consumer decision-making process are evoked sets and evaluative criteria relevant?
A. information search B. purchase decision C. alternative evaluation D. postpurchase evaluation E. problem recognition
Which one of the following is the authoritative body having the primary responsibility for developing accounting principles in the United States?
A) FASB B) IRS C) SEC D) AICPA
The following information is available for a company's cost of sales over the last five months.MonthUnits sold Cost of salesJanuary400 $31,000February800 $37,000March1,600 $49,000April2,400 $61,000Using the high-low method, the estimated variable cost of sales per unit sold is:
A. $34.23. B. $30.62. C. $15.00. D. $25.42. E. $77.50.
Which of the following is not a characteristic of a traditional IRA?
A) For a married couple, the contribution limit doubles. B) Individuals over 50 are allowed to make additional catch-up contributions. C) Everyone is eligible for deductible contributions regardless of income. D) A 10% penalty normally applies if funds are withdrawn before age 59 1/2.