Which of the following was created by the U.S. Congress to recognize quality and performance excellence?
A) EFQM Excellence Award
B) Deming Prize
C) Malcolm Baldrige National Quality Award
D) ISO 9000 Award
C
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The wealthiest 160,000 U.S. families are considered one percenters
Indicate whether the statement is true or false
After preparing and posting the closing entries for revenues and expenses, the income summary account has a debit balance of $32,000. The entry to close the income summary account will be:
A. Credit Retained earnings $32,000; debit Dividends $32,000. B. Debit Income Summary $32,000; credit Retained earnings $32,000. C. Debit Income Summary $32,000; credit Dividends $32,000. D. Debit Dividends $32,000; credit Income Summary $32,000. E. Debit Retained earnings $32,000; credit Income Summary $32,000.
What would you use to summarize a metric variable?
A) mean, range, standard deviation B) mode, range, standard deviation C) mean, frequency or percentage distribution D) metric distribution of the mean E) none of the above; you cannot summarize metric variables
Benchmarking and process mapping are two methods to measure quality
Indicate whether the statement is true or false