Answer the following statements true (T) or false (F)
1. Guests who serve as “consultants” to hospitality organizations usually receive a modest consulting fee.
2. George Tilyou’s idea of co-production at Steeplechase Park was never to embarrass any guests in front of other guests.
3. Other guests are a part of the service environment.
4. When guests serve themselves, they are usually helping the organization save on its labor costs.
1. False
2. False
3. True
4. True
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The type of qualitative research in which the purposes of the project are disguised from the respondents is called ________
A) a direct approach B) a panel C) an indirect approach D) a survey E) a masked approach
Functional-area strategies
A. concern the actions, approaches, and practices to be employed in managing particular functions within a business. B. specify what actions a company should take to resolve specific strategic issues and problems. C. are normally crafted by the company's CEO and other senior executives. D. are concerned with how to unify the firm's several different operating strategies into a cohesive whole. E. are normally crafted by operating-level managers.
Purchase volume per transaction for indirect material purchases is ______.
A. very large B. moderate C. relatively small D. large
Shifting from one production process to another ______.
a. is difficult b. is inexpensive c. can be done quickly d. can be done without human intervention