Which of the following is NOT a common error that social workers tend to make when first developing
skills in active listening?
A. Responding only to facts, thoughts, and ideas or just to feelings and emotions
B. Responding to facts, thoughts, and ideas as well as feelings and emotions
C. Using active listening following every short phrase or statement
D. Playing the role of “brilliant analyst”
ANS: B
PG: 243
Feedback: When we are first developing skill in active listening, social workers tend to make several common
errors. Responding to facts, thoughts, and ideas as well as feelings and emotions is not an error.
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