Answer the following statements true (T) or false (F)

Question

1. Employees who are having computer problems at Barbour Oil and Gas go to Colin rather than the IT department; he is just so efficient and friendly about helping out and is extremely knowledgeable. Here, Colin has referent power. 
2. Referent power is more likely to be associated with leaders than with managers. 
3. Emily has a charismatic personality, which gives her personalized power. 
4. Studies among employees reveal that pressure tactics are the most commonly used to influence others in the workplace. 

Answer 1

1. FALSE
Colin has expert power that results from his specialized information or expertise. Expertise, or special knowledge, can be mundane, such as knowing work schedules and assignments of others. Or it can be sophisticated, such as having computer or medical knowledge.
2. TRUE
Referent power is power deriving from one's personal attraction. Referent power may be associated with managers, but it is more likely to be characteristic of leaders.
3. FALSE
A charismatic personality is likely to yield referent power, which is power deriving from one's personal attraction.
4. FALSE
On a pair of studies, employees were asked how they got someone at work to do what they wanted. The two most used tactics were rational persuasion and inspirational appeals.