By working closely with its clients and understanding their needs, A Plus Z has improved its service encounter to a level that was not thought possible in mass retailing
Which of the eight critical business processes performed by supply chain managers does this best illustrate?
a. Manufacturing flow management
b. Customer service management
c. Demand management
d. Returns management
ANSWER: b
Of the eight critical business processes on which supply chain managers must focus, the customer service management process presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced.
You might also like to view...
The desired outcome of your message is what you want your audience to know or do as a result of your communication
Indicate whether the statement is true or false.
If an adjusting entry for accrued wages was recorded on December 31, and reversing entries are recorded by the business, then the reversing entry on January 1 would debit the Wages Payable account and credit the Wages Expense account
Indicate whether the statement is true or false
E-commerce refers to exchanges between organizations, but not exchanges between individuals.
Answer the following statement true (T) or false (F)
Which of the following terms best defines the feeling that there is too much to do and not enough time to do it?
A. Organizational stress B. Time famine C. Failure to delegate D. Fear of failure