Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?
A. The NPS is used to measure satisfaction by asking trainees to rate the likelihood of recommending training to a peer.
B. The NPS is computed by subtracting the number of distractors from the number of promoters, dividing this number by the number of respondents, and then multiplying by 100.
C. Trainees are categorized into detractors, permissives, and promotors.
D. None of the above-each statement is true.
Answer: C
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