Barriers to communication include:
a. open-ended questions c. encouragement
b. preconceived ideas d. selective reflection
B
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A Incorrect. Open-ended questions can stimulate open communication, not raise a barrier.
B Correct. Preconceived ideas and allowing feelings to influence behavior, opinions, or beliefs become barriers to communication.
C Incorrect. Encouragement is not a barrier to communication.
D Incorrect. Selective reflection is not a barrier to communication.
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