Explain the eight barriers to communications and provide examples using criminal justice organizational settings
What will be an ideal response?
• The first barrier, preconceived ideas actually derives from the age old adage: "people hear what they want to hear.". If the receiver has a preconceived notion about a particular sender or message, they may receive the message under that prior notion. An example would be inmates who hear the same commands, even though different guards may be sending it. The next barrier, denial of contrary information involves rejecting a message that conflicts with our personal beliefs. A classic is example is the drug addicted inmate listening to a drug counselor and denying that a problem even exists.
• Use of personalized meanings is the next barrier and occurs when the words chosen by the sender have a different meaning for the receiver. This often occurs in the criminal justice system when legal terms or jargon is used to explain messages to offenders just entering the system. Another barrier is lack of motivation or interest from the receiver. Occasionally in criminal justice agencies, workers become bombarded with bureaucratic memoranda, and, as a result, they lose some of intended meaning.
• The fifth barrier to communication is non-credibility of the source. This may occur when supervisors or other officials have given out information in the past that simply was not accurate. Poor communication skills are yet another barrier with which agencies must deal. A good example would be criminal justice workers who do not speak the native language of those entering the criminal justice system.
• A poor organizational climate can be a barrier to communication when criminal justice agencies rely solely on messages from the upper echelons of management. Finally, the use of complex channels can also prevent effective communication by sending the message through too many "gates". Large, metropolitan police forces sometimes experience this type of barrier, as message must travel along complex bureaucratic lines.
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