Strategic human resources management (SHRM) is a combination of strategic planning and HR planning.
Answer the following statement true (T) or false (F)
True
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What are the first few minutes of communication referred to as?
A. meet-n-greet B. breaking the ice C. first impression D. thin slices
Color can be a valuable emphasis tool, but writers should not ____________ it
a. overuse b. rely on c. blend d. change
______ is defined as an individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons.
a. Communication apprehension b. Stage fright c. Communication trepidation d. Speech anxiety
One reason B2B salespeople spend considerable time qualifying potential customers is that
A. it can be costly to prepare and make a presentation to a business customer. B. they want to have absolutely everything in order before approaching a potential customer. C. independent agents get the best leads; the company sales representatives need to work harder. D. they want to determine if telemarketing is required. E. too many business buyers at trade shows are really people from competing firms trying to obtain competitive information.