A nurse enters the room of a patient newly diagnosed with multiple sclerosis and notes that the patient is crying quietly while lying in bed. Which communication by the nurse would be most appropriate?
a. "You are crying. What are you feeling that's making you so sad?"
b. "Do you want me to call the health care provider to order some antidepressant medication for you?"
c. "I can understand why you would cry. I imagine most people would feel sad after being given your diagnosis.".
d. "Crying is a normal response to a diagnosis such as yours. You'll feel better after your plan of care has been fully developed.".
A
The most appropriate statement is the one that attempts to use therapeutic communication to determine whether the patient is depressed. The correct option is the only one that attempts to elicit more information about the patient's feelings. This would be the most effective means of assessing the patient's emotional status.
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