Define balanced scorecard. What are the four perspectives it considers? Provide examples of metrics used to measure them.
What will be an ideal response?
The balanced scorecard is a means of performance measurement that provides managers with a chance to look at the overall company performance or the performance of departments or functions from the perspective of internal and external customers, employees, and shareholders. The four perspectives and examples of metrics used to measure them include:
• Customer (time, quality, performance, service, cost)
• Internal (processes that influence customer satisfaction)
• Innovation and learning (operating efficiency, employee satisfaction, continuous improvement)
• Financial (profitability, growth, shareholder value)
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What is the correct expression of the null hypothesis for the alternative hypothesis: the percentage of Internet users who use the Internet for shopping is greater than .40?
A) H0: ? < .40 B) H1: ? > .40 C) H0: ? = .40 D) H1: ? ? .40
What does it mean if the discriminant function is estimated and the square of the canonical correlation is .64?
A) 64% of the variance in the dependent variable is explained by the model. B) The null hypothesis is not rejected. Therefore, there is no significant discrimination between groups. C) 64% of the explained variance is accounted for. D) B and C are correct.
Which of the following is not a reason for asking the other party to restate or paraphrase what you have said?
A. it asks the other party to listen closely and recall what you have said B. it emphasizes the most important points of your presentation C. it responds to what they dislike about your proposal and ignores what they like D. it gives you an opportunity to check their understanding for accuracy
Objectives for a pay plan
a. are not needed in a performance-based plan. b. must be stated for a performance-based plan to work. c. are essential for a periodic compensation plan to be successful. d. are unnecessary for a merit pay plan.