The husband of a patient on a care area is very angry and wants to talk with the nurse about the terrible care his wife is receiving. Which of the following communication techniques should the nurse use when interacting with this individual?
a. Arrange the setting so the husband is in front of the door with the nurse directly behind him.
b. Start the conversation with a handshake or touch to his shoulder to express care and concern.
c. The nurse should not turn his/her back on the man.
d. Stay above his line of vision.
C
When communicating with an angry patient or family member, the nurse should not turn his/her back on the individual. The room setting should be arranged so that the angry individual is not between the nurse and the door. The nurse should also stay within the individual's line of vision. The nurse should also not touch the individual.
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