The age we live in has infinite quantities of facts that are widely available to anyone who can use a computer. What age is this statement referring to?
A. information age
B. business intelligence age
C. Internet of Things
D. data age
Answer: A
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Marketers need to understand ________ in order to influence consumer behaviors
A) the employee relations function B) share valuation C) sporadic publicity D) total quality management E) the consumer decision-making process
Anxious cruise vacationers besiege Tatiana, their excursion coordinator, and her fourteen assistants at the Port of Cozumel when they realize that all water excursions have been cancelled for no reason in particular
It takes them 4 minutes to find the customers an alternative excursion activity and customers cluster around them at the rate of 200 per hour. Calculate system performance characteristics if service times are exponentially distributed and the arrivals follow a Poisson distribution. What will be an ideal response?
In theory, reducing the volatility of its cash flows will always increase a company's value.
Answer the following statement true (T) or false (F)
Federal Express distributes a weekly Service Quality Indicator report comparing performance to goals on 12 different items. Upon receipt of the report, managers and contact personnel investigate root causes of service failures. By distributing a weekly Service Quality Indicator report and investigating service failures, Federal Express is addressing which of the following steps in the process for developing customer-defined standards?
A. Deciding whether hard or sod measures are appropriate B. Tracking measures against standards C. Translating customer expectations into behaviors and actions for each service D. Electing behaviors and actions for standards E. Establishing measures and target levels for standards