The patient says to the nurse, "The staff treats me like I'm a child. Everyone tells me what to do. No one ever asks my opinion. After all, it is my body." Which response by the nurse indicates active listening?
a. "Well, you're sick. Don't you think you should let us take care of you?"
b. "I don't think I can help you with this. This is a personal matter between you and the rest of the staff."
c. "It makes you angry not to be included in your health care decisions. Let's talk about how you can vent your anger appropriately."
d. "Let me see if I understand. It bothers you not to be recognized for your abilities to handle your life. I can discuss this with the staff if you wish so that everyone involves you in planning your care."
ANS: D
A
This statement indicates a lack of interest in what the patient was saying and is paternalistic.
B
This statement indicates a lack of interest in what the patient was saying and an unwillingness to help the patient.
C
This statement shows an assumption by the nurse that should be verified.
D
The nurse's response recognizes the patient's feelings and concerns. The nurse verifies the patient's feelings and suggests an action which gives the patient the desired control.
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