A therapist begins an intake interview with a client who takes several phone calls during the conversation. The therapist becomes increasingly frustrated by the client's divided attention
The therapist explains that the interruptions distract her from her work and asks the client politely if he would be willing to turn off the phone for the next hour in order to get the most out of the treatment. Under the circumstances, this response would be called
a) An "I" statement.
b) Perception checking.
c) A defensive response.
d) A barrier to communication.
Answer: a
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