Studies done around Facebook’s online dispute resolution tools show some important trends. Which one is not one of them?

a. People react negatively to questioning of controversial messages.
b. People can create a more respectful environment.
c. Offending users most likely didn’t mean to offend anyone.
d. Offered the right tools, people will use them.


a. People react negatively to questioning of controversial messages.

Communication & Mass Media

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Balance theory accounts for quantitative differences between judgments, while cognitive dissonance theory accounts for qualitative differences

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Communication & Mass Media

Effective speech delivery for most North American listeners has been described as "platform conversation."

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Communication & Mass Media

Adam saw a television program last night which gave him a topic idea for an upcoming speech. Is this ethically appropriate?

A) No; using televised information for your speech topic is a form of plagiarism. B) No; most topics discussed on talk shows are inappropriate speech material. C) Yes; getting ideas from television programs is an option suggested in the text. D) Yes, but you have to address the topic the same way the talk show did.

Communication & Mass Media

Which type of married couple does research show are the most satisfied?

A) traditional B) independent C) separate D) mixed

Communication & Mass Media