Collin held up two fingers as he said, "The second step in the process is to tighten the bolt." Which step of using a gesture does this illustrate?
A. accommodation
B. relaxation
C. anticipation
D. implementation
Answer: D
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At the end of his speech, Preston restated his central idea. By doing so, he
A) motivated the audience. B) reinforced the purpose of his speech. C) conveyed a sense of urgency about his topic. D) left the audience with a thought-provoking idea.
Which of the following would a written agreement include?
A. the specific grievance as stated by each party B. the name of the owner of the mediation center C. the positions of each party D. the statement of the mediator’s intent
How can someone show understanding, agreement, empathy, and an emotional response to a person's message?
a) By using nonverbal cue b) By using interactive involvement c) By keeping quiet d) By waiting for his or her turn to speak
Herzberg describes status, interpersonal relations, supervision, policies, working conditions, and salary as environmental or hygiene factors
Indicate whether this statement is true or false.