In services, customer satisfaction or dissatisfaction takes place during instances in which a customer comes in contact with an employee of the company. These instances are called:
a. moments of truth.
b. critical to quality moments.
c. turning points.
d. focal points.
a
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Which of the following statements about sales and use taxes is true?
A. Many states that impose a sales tax do not impose a complementary use tax. B. An individual must pay both a sales tax and a use tax on the taxable purchase of an item. C. If an individual pays a sales tax on the purchase of an item, she will not have to pay a use tax on the purchase. D. None of the above is true.
Middleton Company uses the perpetual inventory system. The company purchased an item of inventory for $130 and sold the item to a customer for $200. How will the sale affect the company's Inventory account?
A. The Inventory account will decrease by $200. B. The Inventory account will decrease by $70. C. The Inventory account will not change. D. The Inventory account will decrease by $130.
One large-scale study found that workers over age ________ are a third less likely than their younger colleagues to be injured at work seriously enough to lose work time.
A. 25 B. 35 C. 65 D. 55
Miller's preferred stock is selling at $54 on the market and pays an annual dividend of $4.20 per share
a. What is the expected rate of return on the stock? b. If an investor's required rate of return is 9%, what is the value of the stock to that investor? c. Considering the investor's required rate of return, does this stock seem to be a desirable investment?