If a guest complaint is resolved on the spot, the probability of getting future business from that guest is said to be about _____.
a. 10 percent
b. 30 percent
c. 67 percent
d. 95 percent
d. 95 percent
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Since service desks perform different functions and support different industries, there are not common categories for data captured.
Answer the following statement true (T) or false (F)
Just-in-time (JIT) inventory systems
a. result in a greater number of suppliers for each production process. b. focus on a "push" type of production system. c. can only be used with automated production processes. d. result in inventories being either greatly reduced or eliminated.
Under a ______ the retiree knows exactly what they are going to receive in benefits when they retire.
A. undefined benefit plan B. undefined contribution plan C. defined benefit plan D. defined contribution plan
A bar at the top of the page in an Internet survey that indicates how much of the survey still needs to be completed is called a(n) ____ bar.
A. drop-down B. radio C. push D. status