A manufacturing company wants to organize a meeting to discuss the quality of their new product with various customers. The head of the marketing department is asked to tell all of the customers the time and place of the meeting

What method of communication shouldthe employee use, and why?
a. Media-lean; it is used when the information is routine and noncontroversial.
b. Media-rich; it is used when the message is highly detailed and complicated.
c. Nonverbal; it creates powerful ideas with greater impact than words.
d. Verbal; it consists of symbols and a system of rules that is easy for people to understand.


A

Communication & Mass Media

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