A nurse manager was concerned about the employees of her unit when the hospital for which she was working merged with another health care system
She explained to her staff what was not going to change, what changes would take place, and the importance of the changes. The nurse manager was participating in what phase of this new integration of health care systems?
a. Assessment phase
b. Planning and design phase
c. Implementation phase
d. Development phase
ANS: C
When institutions merge, managers should give assurances about what is not going to change, warn people in advance of what changes will occur, explain the need for the changes, and send consistent messages.
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