When using a balanced scorecard, which of the following is typically classified as an internal-operations performance measure?
A. Employee training hours.
B. Number of employee suggestions.
C. Number of suppliers used.
D. Cash flow.
E. Number of customer complaints.
Answer: C
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Which of the following equipment purchased by a company has the greatest payback period?
A. A boiler that costs $20,000 with the potential to save $200 a year B. A computer system that costs $55,000 with the potential to save $5,000 a year C. A truck that costs $40,000 with the potential to save $2,000 a year D. A stove that costs $1,000 with the potential to save $200 a year
According to your text, the ultimate goal of achieving customer satisfaction is
A. to increase brand recognition. B. to reduce consumer complaints. C. to attract new customers. D. to promote brand loyalty. E. to widen the target market.
Which of the following statements about diversification is correct?
A. Portfolio diversification reduces the variability of returns on an individual stock. B. When the company specific risk has been diversified, the inherent risk that remains is the market risk, which is constant for all securities in the market. C. A stock with a beta of ?1.0 has maximum nondiversifiable risk. D. When two perfectly positively correlated stocks with the same risk are combined, the portfolio risk is equal to the risk associated with the individual stocks. E. The systematic risk of a stock with a beta of zero is equal to its unsystematic risk.
The United States Supreme Court can review any case decided by any of the federal courts of appeals.
Answer the following statement true (T) or false (F)