A student nurse is talking with his instructor. The student asks how quality of care is evaluated. What is the best response by the instructor?
a. "Quality of care is evaluated by the patient getting well."
b. "Quality of care is evaluated on the basis of process and outcomes."
c. "Quality of care is evaluated by the physician's assessment."
d. "Quality of care is evaluated by the patient's satisfaction."
ANS: B
Quality of care is evaluated by process and outcomes. If the outcomes are achieved, then the care has achieved what is was designed to do. The patient getting well may be an action of the body doing what it is supposed to do and not quality of care; the same can be said of the physician's assessment. The patient's satisfaction is subjective according to his or her perceptions and not the quality of care.
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