Flowing up to ensure that the change is implemented and maintained occurs during which step in Lewin’s change model?
a. freezing
b. unfreezing
c. refreezing
d. moving
c. refreezing
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Which customer service strategy element is achieved when customer service meets or exceeds customer expectations?
a. High quality customer service b. Creating value with customer service c. Customer contact centers d. Outsourcing customer service
Employers pay for workers' compensation insurance in __________ states.
A. all B. a majority of C. large D. heavily industrialized
Martin, Human Resources Director for Spring Co., sent Lynn the following signed letter: "This letter confirms our offer to you. We will pay for your moving expenses, up to $1,500. Your starting date will be February 1, and you will become eligible for health care benefits as of May 1. You will receive a starting salary of $36,500 annually, with reviews and eligibility for increases at six months, 12 months, and annually thereafter. Vacation will be for two weeks a year after one year." Spring fired Lynn eight months after she started to work, and Lynn sued arguing the letter constituted a memorandum of an oral contract for employment for five years. Is the letter sufficient to satisfy the statute of frauds?
What will be an ideal response?
All of the following are time-proven principles for improving creativity except:
a. ideas that are pursued should have practical applications. b. an initial schedule of events or milestones should be drawn up even if the project falls behind. c. participants should follow a try-test-review approach. d. personnel must be encouraged to actively search for new sources of innovation.