Which quality management philosopher believed in a system that creates quality by prevention of errors instead of appraisal?
a. Deming
b. Juran
c. Donabedian
d. Crosby
ANS: D
Crosby, known for his zero defects concept, defined quality as conformance to requirements. He believed that the system for creating quality is prevention of errors instead of appraisal.
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The nurse has used interpretation regarding a patient's statement or actions. After using this technique, it would be best for the nurse to:
a. Apologize, because using interpretation can be demeaning for the patient. b. Allow time for the patient to confirm or correct the inference. c. Continue with the interview as though nothing has happened. d. Immediately restate the nurse's conclusion on the basis of the patient's nonverbal response.
At a strategic planning meeting the nurse executive recommends instituting patient-centered care as a model of care delivery in the hospital. Which statement by the hospital CEO indicates understanding of this concept?
1. "We have always had the patient at the center of everything we do." 2. "We can't afford to hire more RNs." 3. "I'm concerned about the increased time and leadership our nurse managers will have to provide." 4. "I like the idea of centralizing all our care."
The nursing diagnosis Noncompliance related to unknown factors is established for a client with hypertension who admits to occasionally taking prescribed antihypertensive medications
Which behavior should the nurse demonstrate when discussing reasons for noncompliance with this client? A) Indifference B) Nonjudgmental C) Direct D) Confrontational
Which characteristics would the nurse expect in the stool of a child with cystic fibrosis?
A) Clay-colored stools B) Large foul-smelling stools C) Black tarry stools D) Thin pencil-like stools