List and briefly describe the components of the value chain that service companies can use to attempt to differentiate themselves from the competition
What will be an ideal response?
a. Inbound logistics – In the case of services, this focuses squarely on the quality of the employees.
b. Operations – For service companies, the operation is the product.
c. Marketing and sales – Because of the significant emphasis on image and positioning, strength in marketing is critical to success in service businesses.
d. Service – Service quality brings customers back for repeat business.
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Answering questions at the end of a presentation gives you a chance to
A) change the presentation to better reach the audience. B) provide the information that is of most interest to the audience. C) establish ground rules for questions. D) emphasize your supporting points. E) respond to the backchannel.
Exhibit 16-1 The Zeller Corporation's stockholders' equity accounts have the following balances as of December 31, 2016: Common stock, $10 par (30,000 shares issued and outstanding) $ 300,000 Additional paid-in capital 2,000,000 Retained earnings 5,700,000 Total stockholders' equity $8,000,000 ? Refer to Exhibit 16-1. On January 2, 2017, the board of directors of Zeller declared a 5% stock
dividend to be distributed on January 31, 2017. The market price per share of Zeller's common stock was $30 on January 2 and $32 on January 31. As a result of this stock dividend, the retained earnings account should be decreased by A) zero; only a memorandum entry is required. B) $15,000. C) $45,000. D) $48,000.
Monitoring operations and keeping the company on track is part of the ________.
A) controlling function B) directing function C) planning function D) strategic function
The net realizable value approach requires that the net realizable value of by-products and scrap be treated as a reduction in joint costs allocated to primary products
Indicate whether the statement is true or false