Using emotional labor as a criterion of job performance would be most relevant for which of the following jobs?
A. forklift operator
B. truck driver
C. food server
D. construction worker
Answer: C. food server
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Indicate whether the statement is true or false
Aversive conditioning belongs in the category of:
a. Gestalt therapy. b. psychoanalysis. c. classical conditioning therapies. d. operant conditioning therapies.
__________ are informal rules that make the decision-making process quick and simple
a. Scripts b. Exemplars c. Algorithms d. Heuristics
The key to the effectiveness of the reciprocal teaching technique is that it
A) emphasizes giving students the chance to take on the role of the teacher. B) provides strategies for retrieving information from memory. C) helps students encode information into memory. D) increases students' capacities for paying attention.