How should a leader make criticism constructive? List and describe at least five strategies.
What will be an ideal response?
address issues in a timely fashion, discuss the issue in a private setting, hold discussions when no one will be rushed or interrupted, focus the conversation on one issue, keep comments focused on behaviors rather than making commentary, make specific comments about problems and solutions, focus on solutions, set clearly defined goals for improvement, allow and encourage the employee to participate in goal-setting and problem-solving proves, follow through by providing support, or follow up on progress
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If, at the end of the fiscal year, Cash Short and Over has a credit balance, the balance represents a liability
Indicate whether the statement is true or false
Which of the following is FALSE concerning legal actions by organizations regarding fraud?
a. Legal action is expensive. b. Legal action is time consuming. c. Legal action is sometimes embarrassing. d. Legal action stops future frauds.
Southwest Airlines began its no frills, no meals strategy in the late 1960s as a direct assault on the major carriers of the day. What type of competitive action does this represent?
A. A strategic action because it was a breakthrough innovative offer. B. A strategic action because it includes a refinement of an existing strategy. C. A tactical action because it is a refinement of an existing strategy. D. A guerrilla offensive because it is fast and will surprise its rivals.
The use of a pull policy may require heavy expenditures for
A. advertising and sales promotion. B. public relations and distribution. C. personal selling and public relations. D. distribution and advertising. E. sales promotion and personal selling.