Which of the following scenarios is the best example of indiscretion while interacting with customers?
A. Jack, the receptionist at an office, apologizes to a visitor that the manager is late for theappointment, and offers the visitor coffee and magazines
B. Janet, a receptionist at a doctor's clinic, informs a patient that the doctor is delayed insurgery and will be an hour late for the appointment.
C. Rebecca, a flight attendant, makes conversation with a passenger about the failingfinancial prospects of the airline.
D. Derek, the front desk executive at a hotel, tells a salesperson that he cannot make decisions about purchases but will contact someone who can.
C
A flight attendant making conversation with a passenger about the failing financial prospects of
the airline is the best example of indiscretion while interacting with customers. Discretion is
cautious reserve in speech. An employee should protect the privacy of both the manager and
the organization by being discreet in his or her comments to visitors.
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