What is the first step of the troubleshooting theory?

A. Identify the problem.
B. Establish theory of probable cause.
C. Test the theory.
D. Verify full system functionality.


Answer: A

Computer Science & Information Technology

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Sam would like to install a new application on every computer in his SOHO network. All the computers are currently connected in a workgroup.   What is the easiest way for Sam to install the application on all the computers?

A. Have a USB device for every computer. B. Have multiple copies of the software on a DVD. C. Go to the Windows Store and install the software on each computer. D. Use a network share to share the installation files.

Computer Science & Information Technology

To permanently delete an e-mail message in Outlook, you can hold down the ________ keys

Fill in the blank(s) with correct word

Computer Science & Information Technology

A(n) ________ is digital video compression used to compress movies and then decompress for playback

Fill in the blank(s) with correct word

Computer Science & Information Technology

When an argument is passed ____, you are passing a reference to the variable that holds the value instead of the value itself.

A. ByRef B. ByHand C. ByVal D. ByVar

Computer Science & Information Technology